Why are the lessons on my package disappearing/why does my package say “lesson logged by another tutor”?

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Your package may be shared with another tutor, meaning another tutor is tutoring the client subjects other than the ones you are tutoring. The client will decide how the lessons on their package get split up, so all tutors sharing a package may not have the same number of lessons on that package. If you are on a shared package, it’s important to check the number of remaining lessons on the package before each lesson you do, to ensure that you do not conduct a lesson over the package. BrightSparkz cannot guarantee payment if this happens. 

Please note that when you are sharing a package with another tutor, you should also be sharing the same logsheet. Please leave the logsheet in an accessible place that both you and the other tutor(s) can sign, like on the fridge.

I’m sharing a package with another tutor – what does that mean?

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If you’re sharing a package with another tutor, you need to be aware of 3 important things:

  1. Both you and the other tutor(s) can log lessons on the package – so you need to check that there is an available lesson on the package before every lesson. A double lesson or lessons on a few days in a row with the other tutor will quickly use up any remaining lessons. Making sure you keep your shared lesson logsheet up to date will also help with this.
  2. The package will not necessarily be split equally between the tutors! The client will decide how to split the lessons based on what the student needs. Please do not assume the number of lessons that you will be conducting on a certain package.
  3. You will not be conducting the lessons with another tutor. You will be responsible for arranging lesson times for the subject(s) that you are tutoring, and the other tutor(s) will be responsible for arranging lessons for their subject(s).

For example, Jackie purchases a 10 x 1 hour lesson package for her son, to be split between 3 tutors – for Maths, Natural Science and English. This DOES NOT mean that each tutor will conduct 3.33 lessons! If Jackie’s son is struggling more with Maths and Natural Science, but just needs 1-2 lessons to recap his English, the lesson split might be: 4 lessons for Maths, 4 lessons for Natural Science, and 2 lessons for English. 

Why did I get an email about logging?

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If you got an email at the end of the month reminding you to log your lessons, this means that at least four of your lessons have been flagged by our automated system as not having been logged! This could mean that:

  • You have forgotten to log 4 lessons
  • You haven’t logged the lessons for all active packages, or
  • Your lesson lengths are incorrect

Please check that you have logged all your lessons, on each active package. You should ideally log your lessons within 24 hours of your lesson, but if you have received an email about late logging you can log all your lessons at once. 

If you don’t log your lessons on time for 2 consecutive months, you will be penalized as per our policies.

All you need to know about the logsheet!

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A logsheet is extremely important – it is the proof that you were at a lesson. It is vital that you have one logsheet per package, per client. If a client disputes a lesson i.e. says you were not there or that the lesson was cut short, you can provide the logsheet as proof. If there is an adult around, they should always sign the logsheet, if not, the learner can sign as well. 
 
Please remember to take a photo of the logsheet after each lesson, in case you need to send it to us, and you’re not able to see the client to get the physical copy.
 
So, do I need to send my logsheet or a photo thereof to BrightSparkz at the end of each month, in order to be paid?
 
No, you do not. All you need to do is keep the logsheet, or a photo thereof, in a safe place in case of any disputes, and log and submit your lessons online (see our FAQs about payments and logging & submitting lessons).

Can I log my lessons any time of the month?

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We that recommend all our tutors log all lessons ASAP after each lesson has taken place, but no later than 24 hours after the lesson has taken place. This allows accurate and efficient logging, and minimizes errors or tutors forgetting to log.

Please note that BrightSparkz Tutors will request a picture of your signed logsheet if we have encountered a discrepancy or need to confirm your lesson durations. Therefore please ensure that you always have a updated copy of your logsheet (or photo) to send at any time necessary.

If you need any assistance or encounter a situation you are unable to resolve, including missing the lesson submission cut-off, please email us the client’s name and surname, lesson date and lesson length at queries@brightsparkz.co.za. Please do not WhatsApp payment issues!

Oops, I forgot to log a lesson – now what? (Late logging)

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Please send us an email (NOT via WhatsApp) with the client(s) name and surname, lesson date(s) and lesson length to queries@brightsparkz.co.za.

It is frowned upon when lesson(s) are logged more than 24 hours after the completed lesson, and the more frequently you log late, the higher the possibility of a penalty fee. We will also request a signed log sheet from a tutor who regularly logs late, and if you cannot produce this, we will request the client to verify the lessons that have taken place. Any lesson(s) that the client cannot verify, will result in no payment for the lesson(s) in question.

I only did 1 lesson in (month), and I’m doing more next month, can I add this one lesson to next month’s payment?

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No, any lesson that has been logged for a particular month, will be paid to the tutor. This is for admin and statistical purposes.

So, please ensure that you log your lessons and submit them on time as penalties are applied to late loggers (see the BrightSparkz Contractor MoA and Important Policies for BrightSparkz Contractors for a breakdown of the penalties).

How do I log half lessons? (Sticking to lesson lengths)

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A tutor is not able to log half a lesson, nor should a tutor conduct half a lesson.

It is not worth it for a tutor to travel to a client’s home for a 30 minute or 45 minute lesson and the tutor portal does not allow a tutor to log half a lesson.

If you did one and a half lessons, you can log the lesson as “one and a half lessons”. Make sure that your lesson length is correct based on the length of a single lesson! E.g. One and a half lessons on a one hour package will be 90 minutes, while one and a half lessons on a 1.5 hour package will be 135 minutes. 

If the tutor is still willing to do half a lesson (acknowledging that BrightSparkz Tutors will not be compensating the tutor for the extra travel), then the tutor would have to wait until the other half of the lesson has been conducted before a full lesson can be logged. In such cases, the tutor can make a comment of the lesson dates in the comment section when logging a lesson.

How do I log a lesson?

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To summarize:
1. Please log onto the portal, and look under “lesson logs”.
2. Click on the “+Log lesson” button at the top right of each package and complete the necessary information.
3. Click “log Lesson” at the bottom right.
4. Double check that all the information is correct and repeat if needed.

A manual on how to do so would have been attached to the “client confirmation” or “tutor confirmation” email that was sent to you. It was also in the tutor quiz that you had to complete after your successful interview, as well as on the “Tutor Responsibilities” document. If you did not receive any of these, please request the manual. If you still have questions thereafter, please let us know via email (and NOT via WhatsApp): queries@brightsparkz.co.za