Tutoring before the package is loaded.

A tutor may NOT go to a lesson, before the package has been loaded to the portal. If nothing has been loaded the morning of your lesson, please contact us as soon as possible, so that we can follow up for you.

There are exceptions to the rule though – if you have been tutoring for a family for a while now and they’ve had a few packages with you, you can inform us of a lesson that is going to take place (date and time), but there is no package loaded, after which we will tell you if they have booked a new package and that we are waiting for payment, etc. Sometimes, because the client has been with us for a while, we will allow the tutor to proceed with the first lesson on the package, but NO MORE than that. The tutor then needs to tell us when the next lesson is planned for, so that we can ensure payment for the package is received before then. You may only follow this process with our permission.